You must place your order via our website by choosing the items to place in your shopping cart and then checking out. This ensures accuracy and expedited shipping on your behalf. Sales tax is only applied in the state of Wisconsin where our facility is located.Our website features an accurate inventory. All items shown are in stock unless otherwise noted. Expect delivery of your items within seven to ten business days for standard shipping from our facility.
Orders may be cancelled by 5:00pm on the same day the order was placed. Any cancellation after the same day will be treated as a return and subject to a restocking fee of 15%.
Items may be returned up to 30-days after delivery as long as they are in new condition and returned in original packaging. You are responsible for the return shipping and restocking charge of 15%. By emailing us, you will be issued a Return Authorization Number.
Damaged goods, due to delivery or manufacturing, must be reported to YMCA of Greater New York within 24 hours of the damaged shipment. You will be given a Return Authorization Number at that time and YMCA of Greater New York will pay the shipping back to our facility. Once received in original condition, the refund will be processed.
Please be sure to inspect your package before signing the delivery receipt. Make sure to note any damage with the driver and then contact our customer service department for instructions. Items with significant shipping damage should be refused and will be sent back to our facility. You must notify customer service as soon as possible that you refused the shipment.
Shipping
We only ship in the contiguous 48 United States. We do not ship to Hawaii, Alaska, Puerto Rico, or the Virgin Islands. Holidays and weekends are not considered in estimated ship times. |